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Working towards a healthier you
Frequently asked questions
General
Shockwave Therapy
Below is a quick overview of everything we currently provide at Redrock Physio, St Albans. If you need more detail on any item, just let me know.
Core clinical services
• Chartered musculoskeletal physiotherapy – thorough assessment, manual therapy and progressive exercise for spinal, joint and soft-tissue problems, from day-to-day aches to complex sports injuries. redrockphysio.co.uk(https://www.redrockphysio.co.uk/)
• Sports-injury rehabilitation & return-to-sport testing – evidence-based programmes for runners, skiers and other athletes, focussed on strength, load management and performance. redrockphysio.co.uk(https://www.redrockphysio.co.uk/)
• Sports massage (45- or 60-minute sessions) – targeted soft-tissue work to ease tension, boost circulation and speed recovery. redrockphysio.co.uk(https://www.redrockphysio.co.uk/sports-massage-st-albans)
• Extracorporeal Shockwave Therapy (ESWT) – non-invasive treatment for stubborn tendon and soft-tissue conditions such as plantar fasciitis, Achilles tendinopathy, and rotator-cuff tendinopathy. redrockphysio.co.uk(https://www.redrockphysio.co.uk/shockwave)
• One-to-one Clinical Pilates & Reformer Pilates – movement-based rehabilitation to rebuild core control, improve flexibility and support long-term resilience, including post-natal recovery. redrockphysio.co.uk(https://www.redrockphysio.co.uk/clinicalpilatesstalbans)
• Home-based physiotherapy – the full physio service delivered in your own home, ideal after surgery or when travel is difficult. redrockphysio.co.uk(https://www.redrockphysio.co.uk/cost)
Specialist and group options
• Back-Pain Improver Class – a small, physio-led exercise class that restores confidence and strength in people with persistent or recurrent back pain. redrockphysio.co.uk(https://www.redrockphysio.co.uk/)
• Hypermobility assessment & management – tailored programmes for Ehlers-Danlos syndrome and other connective-tissue disorders, combining education, proprioceptive work and progressive strengthening. redrockphysio.co.uk(https://www.redrockphysio.co.uk/)
Additional support
• Post-operative rehabilitation, spinal physiotherapy, running-gait analysis, ergonomic advice and preventative strength programmes sit alongside the services above; all treatments are insurer-recognised and can be self-funded or booked via major providers such as AXA, Bupa and Aviva. redrockphysio.co.ukr(https://www.redrockphysio.co.uk/)edrockphysio.co.uk(https://www.redrockphysio.co.uk/cost)
If you’re not sure which option is the best fit, give us a call on 01727 309 915 or drop an enquiry through the website, and we’ll steer you in the right direction.
No, you don't need a GP referral if you're paying for treatment yourself. You can book directly with us. However, if you're claiming through private medical insurance or a company healthcare plan, some insurers may require a GP or consultant referral. If you're unsure, give your provider or our reception team a call, and we'll help you check.
Booking is deliberately simple so you can choose the method that suits you best:
How to book What to do Good to know Online – 24/7 self-service Click “Book Now” on any page of our website. You’ll be taken to our secure Cliniko portal where you choose the service (e.g. “Physiotherapy – Initial Assessment”), date and time, then follow the prompts for instant e-mail confirmation.
Available round the clock, even when the clinic is closed. Ideal if you want to see live availability or pay in advance.
Call us - 01727 309 915, (24 hours a day), our reception team will slot you in and answer any questions you might have.
Perfect if you’re unsure which appointment type to book or need to discuss anything first.
E-mail / contact formSend a message via the contact page or e-mail info@redrockphysio.co.uk ()and we’ll reply the same working day to fix a time.
Handy if you prefer written communication or want us to call you back.
Before you hit “confirm”
• No GP referral is required unless your insurer insists on one.
• Please give at least 24 hours’ notice for any cancellation to avoid a fee.
Once your booking is in, you’ll receive a confirmation e-mail (and any pre-appointment forms) plus a reminder the day before you’re due.
If anything crops up, just phone reception and we’ll sort it.
Your first visit, step-by-step stage
What actually happens
Why we do it
1. Before you arriveWhen you book, you’ll receive an e-mail with a brief health questionnaire and consent form. Completing this online saves valuable treatment time.Gives us your medical background and flags any precautions.
2. Welcome & chat (10-15 min)We sit down to talk through your symptoms, lifestyle, hobbies, work set-up, previous injuries and your personal goals for physiotherapy. A thorough case history ensures the treatment plan is tailored to you, not just the body part.
3. Physical assessment (15-20 min)You may be asked to stand, walk, squat or perform sport-specific moves so we can observe posture and movement patterns; then we test joint range, muscle strength, flexibility, nerve mobility and carry out any special orthopaedic tests. Please wear shorts for a leg or back problem or a vest/sports bra for neck-shoulder issues. Identifies the root cause rather than chasing pain alone.
4. Explanation & goal-setting We go through what we’ve found in plain English, show you relevant anatomy on the clinic iPad, and agree on realistic short- and long-term goals. Shared understanding keeps treatment focused and measurable.
5. Initial treatment (15-20 min)Typically includes a mix of manual therapy or soft-tissue work, gentle joint mobilisation or taping, plus the first set of bespoke rehab exercises. If appropriate, we may use shock-wave therapy or acupuncture. Videos of your exercises are e-mailed afterwards so you can replay them at home. You leave feeling some improvement and with a concrete plan.
6. Road-map & admin We outline how many sessions are likely, book your follow-up (usually 30 min), and settle payment/insurance paperwork. The standard initial appointment is 60 minutes and £80 self-pay; insurer fees are billed direct when authorised. Clear expectations and no surprises over cost or scheduling.
Quick answers to common worries
• Do I need to bring anything? Any scan reports, consultant letters or current medication list are useful, plus your insurance authorisation number if you’re claiming.
• Will it hurt? Assessment movements are gentle, and any hands-on work is adjusted to your comfort level; you stay in control throughout.
• What if I feel nervous? Let us know — we’ll pace the session and explain each step before we do it and you’re welcome to bring a friend or family member.
By the end of the first visit you’ll understand what’s wrong, why it happened and exactly what we’ll do together to fix it. And you’ll walk out with your first exercises on your phone, ready to start.
If anything isn’t clear beforehand, just ring 01727 309 915 or pop an e-mail to info@redrockphysio.co.uk ()and we’ll talk you through it.
Most physiotherapy sessions fall into three categories:
- **Initial Assessment (60 minutes):** For your first visit or if we haven't seen you for a new issue in the past six months. This includes a full history, examination, treatment, and a home-exercise plan.
- **Standard Follow-up (30 minutes):** For ongoing treatment and progressive rehab after the initial assessment.
- **Extended/Double Follow-up (60 minutes):** For longer manual therapy sessions, multiple body areas, or extra coaching time (e.g., detailed running gait analysis).
**Home-visit Physiotherapy:**
- **Initial Assessment (60 minutes):** Mirrors the clinic timings.
- **Routine Follow-ups (30 minutes):** Travel and setup time are included.
**Specialist Add-ons:**
- **Shockwave Therapy Assessment (45 minutes):** One-off consult to confirm suitability, followed by shorter, targeted ESWT top-ups (around 20 minutes).
- **Sports Massage and One-to-One Clinical Pilates:** Typically 45 or 60 minutes each.
**Custom Session Lengths:**
Absolutely. Let reception know when you book, and we'll adjust the diary accordingly. If unsure, call us on 01727 309 915 for advice.
Yes – sports-injury management is one of our core specialities. At Redrock Physio, we run a dedicated sports injury clinic, led by chartered physiotherapists with more than 20 years’ experience in treating everyone from weekend 5k runners to elite skiers and racket-sport athletes.
**What we treat day-to-day**
- Soft-tissue tears and strains – hamstring, calf, quadriceps, adductor, rotator cuff.
- Tendinopathies – Achilles, patellar, tennis elbow, shoulder impingement, plantar fascia.
- Ligament injuries – ankle sprains right up to post-op ACL rehabilitation.
- Overuse & biomechanical pain – runner’s knee, ITB friction, shin splints, stress reactions.
- Impact & contact injuries – bruising, joint sprains, contusions from football, rugby, hockey, etc.
We also run condition-specific programmes for running, skiing/snowboarding and racket-sport injuries.
**How we get you back to sport**
- Comprehensive 60-minute assessment – injury history, video movement analysis and sport-specific testing.
- Hands-on treatment – manual therapy, joint mobilisation, trigger-point release and sports massage to settle pain and restore movement.
- Progressive rehabilitation plan – graded strength & conditioning, clinical Pilates, proprioception and plyometrics delivered via our online exercise portal so you can track every session.
- Technology when you need it – extracorporeal shockwave therapy for stubborn tendon pain, blood-flow-restriction training for muscle deficits, plus taping or bracing where appropriate.
- Return-to-sport testing & injury-prevention advice – objective hop, balance and power tests, plus training-load calculations to make sure you go back stronger and stay that way.
**Booking-In**
Choose “Initial Physiotherapy Assessment – Sports Injury” via the 'Book Now' button, or ring 01727 309 915 if you’d like us to steer you to the right slot. No GP referral is required unless your insurer asks for one.
If you have a specific injury or sport you’d like to discuss, just let us know – we’re here to help you get back on the pitch, court, slopes or track quickly and safely.
The short version
You can either pay us directly on the day or claim through private medical insurance – whichever is easiest for you.
1. Self-pay
How to settle Details:
Debit/credit card We take all the usual UK bank cards at reception and via our secure online booking portal. Contactless (including Apple/Google Pay) is fine for amounts under the current limit.
Cash is still welcome if you’d rather. Please bring the exact amount where possible.
Online payment in advanceIf you book through the 'Book Now' button, you can pay the session fee there and then, receive an instant receipt and simply turn up on the day.
E-mailed invoice / bank transferUseful for home visits or corporate accounts – pay within seven days of issue.
Tip: whatever route you choose, fees are due on the day of treatment unless we have agreed otherwise. Please give 24 hours’ notice if you need to cancel to avoid a fee.
2. Private medical insurance
We’re an approved provider for most of the major UK insurers, including:
• AXA PPP (provider no. KC01826)
• Aviva (600045117)
• Bupa (80012006)
• Vitality, WPA, HCML, IPRS and several others
How it works
1. Check your cover – ring your insurer to confirm you’re covered for physiotherapy at Redrock Physio and note your authorisation/claim number.
2. Book your appointment – tell reception you’re using insurance and pass on the policy details.
3. We invoice direct – in most cases we claim the fee from the insurer, so you only pay any excess or shortfall they don’t pick up.
If your plan stipulates a GP or consultant referral, please obtain this before your first session. Unsure of the small print? Give our accounts team a ring on 01727 309 915 and we’ll talk you through it.
In summary
• Self-funding? Pay by card, contactless or cash – in person or online.
• Insured? Bring your policy and authorisation number, and we’ll handle the paperwork.
Either way, we aim to keep payment fuss-free so you can focus on your recovery. If you’ve any questions about fees, excesses or receipts, just drop us a line at accounts@redrockphysio.co.uk ()and we’ll be happy to help.
In short: yes – physiotherapy is one of the most effective, evidence-based ways to relieve and prevent back or neck pain, and it’s something we treat every single day in the clinic.
**Conditions we commonly look after:**
- Acute or chronic mechanical back pain, lumbago and “non-specific” spinal pain
- Disc problems and sciatica (pain travelling into the leg or arm)
- Facet-joint irritation, spinal stenosis and degenerative changes
- Whiplash-associated disorder, wry neck and posture-related neck pain
- Cervicogenic headaches, rib/thoracic stiffness and muscle spasm
- Pregnancy-related pelvic and back pain
**How we tackle it at Redrock Physio**
**What we do / Why it helps**
1. **Detailed assessment (first 60-min visit):** History, posture & movement analysis, neurological and orthopaedic tests. Pinpoints the true source of pain so we treat the cause, not just the symptoms.
2. **Hands-on pain relief:** Joint mobilisation/manipulation, soft-tissue release, trigger-point work, and spinal traction where indicated. Reduces spasm, eases nerve irritation and restores normal movement.
3. **Targeted exercise & Clinical Pilates:** A personalised mobility, strength and motor-control programme delivered to your phone with video demos. Builds a stronger, more resilient spine and prevents recurrence.
4. **Posture & ergonomic coaching:** Desk-set-up tweaks, sleep positions, lifting technique, sports-specific load management. Stops everyday habits from fuelling the problem.
5. **Progress review & prevention plan:** Objective progress checks, return-to-work/sport testing, and a long-term exercise roadmap. Makes sure you stay pain-free once treatment finishes.
If pain has lingered for more than 48 hours, booking promptly can speed recovery and cut the number of sessions you need.
**Treatment tools we can add when needed**
- Shockwave therapy for stubborn, tendon-related spinal pain.
- Acupuncture or dry needling to settle muscle spasms.
- Blood-flow restriction or Pilates reformer work for deconditioning and post-surgical cases.
These options are always discussed and only used if they suit your goals and medical history.
**Typical timeline**
- Initial assessment: 60 minutes (£80 self-pay or insurer rates).
- Follow-ups: 30 minutes once a week to begin with; frequency tapers as things improve. Many people feel a clear improvement within 2–3 sessions, but persistent or complex cases may need a longer programme. Your physio will outline this after the first visit so there are no surprises.
**Ready to get started?**
Click “Book Now” on the website, or call 01727 309 915 if you’d like to chat things through first. No GP referral is needed unless your insurer asks for one.
If you’ve any questions about your specific back or neck problem, just drop us a line – we’re here to help.
Dress code made easy. A bit of planning can make your session smoother and save time once you’re on the plinth. Here’s our simple rule of thumb:
**Area being assessed / Best clothing choice / Why it helps**
- **Knee, ankle, foot or hip:** Loose shorts or jogging bottoms you can roll well above the knee. Let us watch your gait, test joint range and apply any tape.
- **Lower back or pelvis:** Shorts plus a vest or tee you can tuck out of the way. We’ll need to see how the lumbar spine and hips move together.
- **Shoulder, neck or upper back:** Sleeveless vest, racer-back top or sports bra (women). Exposes the shoulder blades, collar bones and neck for accurate palpation.
- **Running-gait or biomechanics session:** Shorts/leggings and your usual running trainers. We video your natural stride on the treadmill.
- **Clinical Pilates / Reformer:** Stretchy gym kit and grip socks if you have them (we sell spares). Keeps you warm yet unrestricted during floor and Reformer work.
**Quick checklist**
- Comfortable, loose-fitting layers – nothing too tight or denim.
- Hair tied up if it might get in the way.
- Remove long necklaces or dangly earrings.
- Bring any braces/orthotics you already use so we can review them.
If in doubt, opt for shorts and a vest – we can always drape towels for warmth or modesty. And don’t worry if you forget: we keep clean loan shorts and gowns at the clinic.
Feel free to ring 01727 309 915 before your appointment if you’re unsure what’s best for your particular injury – we’ll steer you right.
Our cancellation & rescheduling rules in a nutshell
• Give us at least 24 hours’ notice – phone 01727 309 915 or reply to your confirmation e-mail, and we’ll happily move or cancel your slot with no charge at all.
• Less than 24 hours’ notice or a no-show (self-funding clients) – a £50 late-cancellation fee is charged and must be settled before we can book you back in.
• Private medical insurance clients – your insurer will either deduct the missed appointment from your treatment allowance or be invoiced for the full fee; two late cancellations/non-attendances may lead to immediate discharge under most policies.
Why the policy exists
A day’s notice gives us time to offer the slot to someone on the waiting list and keeps the diary running smoothly, which ultimately helps every patient receive timely care.
How to cancel or reschedule
1. Call reception on the number above during clinic hours (08:00-17:00, Mon–Fri).
2. Use the link in your Cliniko confirmation e-mail or text reminder to move the appointment yourself.
3. E-mail info@redrockphysio.co.uk ()If it’s outside hours, the timestamp on your message counts.
4.
If you’re suddenly unwell or stuck in traffic, let us know as soon as you can; we’ll always do our best to help.
Redrock Physio is ideal if you need treatment for musculoskeletal and sports injuries, back and neck pain, arthritis, or post-operative rehab. We offer personalized, evidence-based care with modern treatment options all under one roof. You can book online or by phone and check our 5-star Google rating. For emergency care, acupuncture, or daily treatment, other services may be more suitable. Call 01727 309 915 for a free 10-minute phone triage.
Frequently asked questions
General
Shockwave Therapy
Below is a quick overview of everything we currently provide at Redrock Physio, St Albans. If you need more detail on any item, just let me know.
Core clinical services
• Chartered musculoskeletal physiotherapy – thorough assessment, manual therapy and progressive exercise for spinal, joint and soft-tissue problems, from day-to-day aches to complex sports injuries. redrockphysio.co.uk(https://www.redrockphysio.co.uk/)
• Sports-injury rehabilitation & return-to-sport testing – evidence-based programmes for runners, skiers and other athletes, focussed on strength, load management and performance. redrockphysio.co.uk(https://www.redrockphysio.co.uk/)
• Sports massage (45- or 60-minute sessions) – targeted soft-tissue work to ease tension, boost circulation and speed recovery. redrockphysio.co.uk(https://www.redrockphysio.co.uk/sports-massage-st-albans)
• Extracorporeal Shockwave Therapy (ESWT) – non-invasive treatment for stubborn tendon and soft-tissue conditions such as plantar fasciitis, Achilles tendinopathy, and rotator-cuff tendinopathy. redrockphysio.co.uk(https://www.redrockphysio.co.uk/shockwave)
• One-to-one Clinical Pilates & Reformer Pilates – movement-based rehabilitation to rebuild core control, improve flexibility and support long-term resilience, including post-natal recovery. redrockphysio.co.uk(https://www.redrockphysio.co.uk/clinicalpilatesstalbans)
• Home-based physiotherapy – the full physio service delivered in your own home, ideal after surgery or when travel is difficult. redrockphysio.co.uk(https://www.redrockphysio.co.uk/cost)
Specialist and group options
• Back-Pain Improver Class – a small, physio-led exercise class that restores confidence and strength in people with persistent or recurrent back pain. redrockphysio.co.uk(https://www.redrockphysio.co.uk/)
• Hypermobility assessment & management – tailored programmes for Ehlers-Danlos syndrome and other connective-tissue disorders, combining education, proprioceptive work and progressive strengthening. redrockphysio.co.uk(https://www.redrockphysio.co.uk/)
Additional support
• Post-operative rehabilitation, spinal physiotherapy, running-gait analysis, ergonomic advice and preventative strength programmes sit alongside the services above; all treatments are insurer-recognised and can be self-funded or booked via major providers such as AXA, Bupa and Aviva. redrockphysio.co.ukr(https://www.redrockphysio.co.uk/)edrockphysio.co.uk(https://www.redrockphysio.co.uk/cost)
If you’re not sure which option is the best fit, give us a call on 01727 309 915 or drop an enquiry through the website, and we’ll steer you in the right direction.
No, you don't need a GP referral if you're paying for treatment yourself. You can book directly with us. However, if you're claiming through private medical insurance or a company healthcare plan, some insurers may require a GP or consultant referral. If you're unsure, give your provider or our reception team a call, and we'll help you check.
Booking is deliberately simple so you can choose the method that suits you best:
How to book What to do Good to know Online – 24/7 self-service Click “Book Now” on any page of our website. You’ll be taken to our secure Cliniko portal where you choose the service (e.g. “Physiotherapy – Initial Assessment”), date and time, then follow the prompts for instant e-mail confirmation.
Available round the clock, even when the clinic is closed. Ideal if you want to see live availability or pay in advance.
Call us - 01727 309 915, (24 hours a day), our reception team will slot you in and answer any questions you might have.
Perfect if you’re unsure which appointment type to book or need to discuss anything first.
E-mail / contact formSend a message via the contact page or e-mail info@redrockphysio.co.uk ()and we’ll reply the same working day to fix a time.
Handy if you prefer written communication or want us to call you back.
Before you hit “confirm”
• No GP referral is required unless your insurer insists on one.
• Please give at least 24 hours’ notice for any cancellation to avoid a fee.
Once your booking is in, you’ll receive a confirmation e-mail (and any pre-appointment forms) plus a reminder the day before you’re due.
If anything crops up, just phone reception and we’ll sort it.
Your first visit, step-by-step stage
What actually happens
Why we do it
1. Before you arriveWhen you book, you’ll receive an e-mail with a brief health questionnaire and consent form. Completing this online saves valuable treatment time.Gives us your medical background and flags any precautions.
2. Welcome & chat (10-15 min)We sit down to talk through your symptoms, lifestyle, hobbies, work set-up, previous injuries and your personal goals for physiotherapy. A thorough case history ensures the treatment plan is tailored to you, not just the body part.
3. Physical assessment (15-20 min)You may be asked to stand, walk, squat or perform sport-specific moves so we can observe posture and movement patterns; then we test joint range, muscle strength, flexibility, nerve mobility and carry out any special orthopaedic tests. Please wear shorts for a leg or back problem or a vest/sports bra for neck-shoulder issues. Identifies the root cause rather than chasing pain alone.
4. Explanation & goal-setting We go through what we’ve found in plain English, show you relevant anatomy on the clinic iPad, and agree on realistic short- and long-term goals. Shared understanding keeps treatment focused and measurable.
5. Initial treatment (15-20 min)Typically includes a mix of manual therapy or soft-tissue work, gentle joint mobilisation or taping, plus the first set of bespoke rehab exercises. If appropriate, we may use shock-wave therapy or acupuncture. Videos of your exercises are e-mailed afterwards so you can replay them at home. You leave feeling some improvement and with a concrete plan.
6. Road-map & admin We outline how many sessions are likely, book your follow-up (usually 30 min), and settle payment/insurance paperwork. The standard initial appointment is 60 minutes and £80 self-pay; insurer fees are billed direct when authorised. Clear expectations and no surprises over cost or scheduling.
Quick answers to common worries
• Do I need to bring anything? Any scan reports, consultant letters or current medication list are useful, plus your insurance authorisation number if you’re claiming.
• Will it hurt? Assessment movements are gentle, and any hands-on work is adjusted to your comfort level; you stay in control throughout.
• What if I feel nervous? Let us know — we’ll pace the session and explain each step before we do it and you’re welcome to bring a friend or family member.
By the end of the first visit you’ll understand what’s wrong, why it happened and exactly what we’ll do together to fix it. And you’ll walk out with your first exercises on your phone, ready to start.
If anything isn’t clear beforehand, just ring 01727 309 915 or pop an e-mail to info@redrockphysio.co.uk ()and we’ll talk you through it.
Most physiotherapy sessions fall into three categories:
- **Initial Assessment (60 minutes):** For your first visit or if we haven't seen you for a new issue in the past six months. This includes a full history, examination, treatment, and a home-exercise plan.
- **Standard Follow-up (30 minutes):** For ongoing treatment and progressive rehab after the initial assessment.
- **Extended/Double Follow-up (60 minutes):** For longer manual therapy sessions, multiple body areas, or extra coaching time (e.g., detailed running gait analysis).
**Home-visit Physiotherapy:**
- **Initial Assessment (60 minutes):** Mirrors the clinic timings.
- **Routine Follow-ups (30 minutes):** Travel and setup time are included.
**Specialist Add-ons:**
- **Shockwave Therapy Assessment (45 minutes):** One-off consult to confirm suitability, followed by shorter, targeted ESWT top-ups (around 20 minutes).
- **Sports Massage and One-to-One Clinical Pilates:** Typically 45 or 60 minutes each.
**Custom Session Lengths:**
Absolutely. Let reception know when you book, and we'll adjust the diary accordingly. If unsure, call us on 01727 309 915 for advice.
Yes – sports-injury management is one of our core specialities. At Redrock Physio, we run a dedicated sports injury clinic, led by chartered physiotherapists with more than 20 years’ experience in treating everyone from weekend 5k runners to elite skiers and racket-sport athletes.
**What we treat day-to-day**
- Soft-tissue tears and strains – hamstring, calf, quadriceps, adductor, rotator cuff.
- Tendinopathies – Achilles, patellar, tennis elbow, shoulder impingement, plantar fascia.
- Ligament injuries – ankle sprains right up to post-op ACL rehabilitation.
- Overuse & biomechanical pain – runner’s knee, ITB friction, shin splints, stress reactions.
- Impact & contact injuries – bruising, joint sprains, contusions from football, rugby, hockey, etc.
We also run condition-specific programmes for running, skiing/snowboarding and racket-sport injuries.
**How we get you back to sport**
- Comprehensive 60-minute assessment – injury history, video movement analysis and sport-specific testing.
- Hands-on treatment – manual therapy, joint mobilisation, trigger-point release and sports massage to settle pain and restore movement.
- Progressive rehabilitation plan – graded strength & conditioning, clinical Pilates, proprioception and plyometrics delivered via our online exercise portal so you can track every session.
- Technology when you need it – extracorporeal shockwave therapy for stubborn tendon pain, blood-flow-restriction training for muscle deficits, plus taping or bracing where appropriate.
- Return-to-sport testing & injury-prevention advice – objective hop, balance and power tests, plus training-load calculations to make sure you go back stronger and stay that way.
**Booking-In**
Choose “Initial Physiotherapy Assessment – Sports Injury” via the 'Book Now' button, or ring 01727 309 915 if you’d like us to steer you to the right slot. No GP referral is required unless your insurer asks for one.
If you have a specific injury or sport you’d like to discuss, just let us know – we’re here to help you get back on the pitch, court, slopes or track quickly and safely.
The short version
You can either pay us directly on the day or claim through private medical insurance – whichever is easiest for you.
1. Self-pay
How to settle Details:
Debit/credit card We take all the usual UK bank cards at reception and via our secure online booking portal. Contactless (including Apple/Google Pay) is fine for amounts under the current limit.
Cash is still welcome if you’d rather. Please bring the exact amount where possible.
Online payment in advanceIf you book through the 'Book Now' button, you can pay the session fee there and then, receive an instant receipt and simply turn up on the day.
E-mailed invoice / bank transferUseful for home visits or corporate accounts – pay within seven days of issue.
Tip: whatever route you choose, fees are due on the day of treatment unless we have agreed otherwise. Please give 24 hours’ notice if you need to cancel to avoid a fee.
2. Private medical insurance
We’re an approved provider for most of the major UK insurers, including:
• AXA PPP (provider no. KC01826)
• Aviva (600045117)
• Bupa (80012006)
• Vitality, WPA, HCML, IPRS and several others
How it works
1. Check your cover – ring your insurer to confirm you’re covered for physiotherapy at Redrock Physio and note your authorisation/claim number.
2. Book your appointment – tell reception you’re using insurance and pass on the policy details.
3. We invoice direct – in most cases we claim the fee from the insurer, so you only pay any excess or shortfall they don’t pick up.
If your plan stipulates a GP or consultant referral, please obtain this before your first session. Unsure of the small print? Give our accounts team a ring on 01727 309 915 and we’ll talk you through it.
In summary
• Self-funding? Pay by card, contactless or cash – in person or online.
• Insured? Bring your policy and authorisation number, and we’ll handle the paperwork.
Either way, we aim to keep payment fuss-free so you can focus on your recovery. If you’ve any questions about fees, excesses or receipts, just drop us a line at accounts@redrockphysio.co.uk ()and we’ll be happy to help.
In short: yes – physiotherapy is one of the most effective, evidence-based ways to relieve and prevent back or neck pain, and it’s something we treat every single day in the clinic.
**Conditions we commonly look after:**
- Acute or chronic mechanical back pain, lumbago and “non-specific” spinal pain
- Disc problems and sciatica (pain travelling into the leg or arm)
- Facet-joint irritation, spinal stenosis and degenerative changes
- Whiplash-associated disorder, wry neck and posture-related neck pain
- Cervicogenic headaches, rib/thoracic stiffness and muscle spasm
- Pregnancy-related pelvic and back pain
**How we tackle it at Redrock Physio**
**What we do / Why it helps**
1. **Detailed assessment (first 60-min visit):** History, posture & movement analysis, neurological and orthopaedic tests. Pinpoints the true source of pain so we treat the cause, not just the symptoms.
2. **Hands-on pain relief:** Joint mobilisation/manipulation, soft-tissue release, trigger-point work, and spinal traction where indicated. Reduces spasm, eases nerve irritation and restores normal movement.
3. **Targeted exercise & Clinical Pilates:** A personalised mobility, strength and motor-control programme delivered to your phone with video demos. Builds a stronger, more resilient spine and prevents recurrence.
4. **Posture & ergonomic coaching:** Desk-set-up tweaks, sleep positions, lifting technique, sports-specific load management. Stops everyday habits from fuelling the problem.
5. **Progress review & prevention plan:** Objective progress checks, return-to-work/sport testing, and a long-term exercise roadmap. Makes sure you stay pain-free once treatment finishes.
If pain has lingered for more than 48 hours, booking promptly can speed recovery and cut the number of sessions you need.
**Treatment tools we can add when needed**
- Shockwave therapy for stubborn, tendon-related spinal pain.
- Acupuncture or dry needling to settle muscle spasms.
- Blood-flow restriction or Pilates reformer work for deconditioning and post-surgical cases.
These options are always discussed and only used if they suit your goals and medical history.
**Typical timeline**
- Initial assessment: 60 minutes (£80 self-pay or insurer rates).
- Follow-ups: 30 minutes once a week to begin with; frequency tapers as things improve. Many people feel a clear improvement within 2–3 sessions, but persistent or complex cases may need a longer programme. Your physio will outline this after the first visit so there are no surprises.
**Ready to get started?**
Click “Book Now” on the website, or call 01727 309 915 if you’d like to chat things through first. No GP referral is needed unless your insurer asks for one.
If you’ve any questions about your specific back or neck problem, just drop us a line – we’re here to help.
Dress code made easy. A bit of planning can make your session smoother and save time once you’re on the plinth. Here’s our simple rule of thumb:
**Area being assessed / Best clothing choice / Why it helps**
- **Knee, ankle, foot or hip:** Loose shorts or jogging bottoms you can roll well above the knee. Let us watch your gait, test joint range and apply any tape.
- **Lower back or pelvis:** Shorts plus a vest or tee you can tuck out of the way. We’ll need to see how the lumbar spine and hips move together.
- **Shoulder, neck or upper back:** Sleeveless vest, racer-back top or sports bra (women). Exposes the shoulder blades, collar bones and neck for accurate palpation.
- **Running-gait or biomechanics session:** Shorts/leggings and your usual running trainers. We video your natural stride on the treadmill.
- **Clinical Pilates / Reformer:** Stretchy gym kit and grip socks if you have them (we sell spares). Keeps you warm yet unrestricted during floor and Reformer work.
**Quick checklist**
- Comfortable, loose-fitting layers – nothing too tight or denim.
- Hair tied up if it might get in the way.
- Remove long necklaces or dangly earrings.
- Bring any braces/orthotics you already use so we can review them.
If in doubt, opt for shorts and a vest – we can always drape towels for warmth or modesty. And don’t worry if you forget: we keep clean loan shorts and gowns at the clinic.
Feel free to ring 01727 309 915 before your appointment if you’re unsure what’s best for your particular injury – we’ll steer you right.
Our cancellation & rescheduling rules in a nutshell
• Give us at least 24 hours’ notice – phone 01727 309 915 or reply to your confirmation e-mail, and we’ll happily move or cancel your slot with no charge at all.
• Less than 24 hours’ notice or a no-show (self-funding clients) – a £50 late-cancellation fee is charged and must be settled before we can book you back in.
• Private medical insurance clients – your insurer will either deduct the missed appointment from your treatment allowance or be invoiced for the full fee; two late cancellations/non-attendances may lead to immediate discharge under most policies.
Why the policy exists
A day’s notice gives us time to offer the slot to someone on the waiting list and keeps the diary running smoothly, which ultimately helps every patient receive timely care.
How to cancel or reschedule
1. Call reception on the number above during clinic hours (08:00-17:00, Mon–Fri).
2. Use the link in your Cliniko confirmation e-mail or text reminder to move the appointment yourself.
3. E-mail info@redrockphysio.co.uk ()If it’s outside hours, the timestamp on your message counts.
4.
If you’re suddenly unwell or stuck in traffic, let us know as soon as you can; we’ll always do our best to help.
Redrock Physio is ideal if you need treatment for musculoskeletal and sports injuries, back and neck pain, arthritis, or post-operative rehab. We offer personalized, evidence-based care with modern treatment options all under one roof. You can book online or by phone and check our 5-star Google rating. For emergency care, acupuncture, or daily treatment, other services may be more suitable. Call 01727 309 915 for a free 10-minute phone triage.
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