Appointments can be cancelled with no charge if a minimum of 24 hours’ notice is given.
Please note, cancellation or failure to notify of non-attendance of an appointment within 24 hours will incur a fee of £22. Payment of this charge is required prior to rebooking further appointments. We are able to accept over the phone payment.
We are recognised by all major insurance companies, such as BUPA, AXA/PPP, Cigna, Aviva etc. Your insurance company will be contacted after a non-attendance or late cancellation of an appointment. It is possible that you may loose one of your allotted treatment session or the insurance company will be invoiced depending on the company’s policy. In most instances, 2 non-attendances or repeated late cancellations will incur immediate discharge.
Please be aware in certain circumstances your insurance company will not pay the full amount of the physiotherapy fee charged by the clinic. It is the responsibility of the client receiving physiotherapy treatment to fund any remaining settlement of the outstanding physiotherapy bill.
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