Cancellation Policy

Appointments can be cancelled with no charge if a minimum of 24 hours’ notice is given.


Please note, cancellation or failure to notify of non-attendance of an appointment within 24 hours will incur a fee of £22. Payment of this charge is required prior to rebooking further appointments. We are able to accept over the phone payment.


We are recognised by all major insurance companies, such as BUPA, AXA/PPP, Cigna, Aviva etc. Your insurance company will be contacted after a non-attendance or late cancellation of an appointment.  It is possible that you may loose one of your allotted treatment session or the insurance company will be invoiced depending on the company’s policy.  In most instances, 2 non-attendances  or repeated late cancellations will incur immediate discharge.


Please be aware in certain circumstances your insurance company will not pay the full amount of the physiotherapy fee charged by the clinic. It is the responsibility of the client receiving physiotherapy treatment to fund any remaining settlement of the outstanding physiotherapy bill.


This website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). 

Redrock Physio shall not be held responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with, use of or reliance on any such content, or services available through such websites. 

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.


Please refer to our Privacy Policy and Cookies Policy. You agree that they constitute part of these terms. You must read our Privacy Policy and Cookies Policy before you use the Service.


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